Employee Survey

(De: Mitarbeiterbefragung): customer focus, intern [ ... ]

FMEA Analysis

It involves reviewing as many components, assembli [ ... ]

Fishbone

Technical, personnel, communication, building orga [ ... ]

FRAP: Frequency-relevance analysis

Is enhanced PDM focusing on complains instead prob [ ... ]

Sequential event method

(De: Sequenzielle ereignismethode): event-based an [ ... ]

Critical-incident-teaching (CIT)

Method of critical events: end-users asked to iden [ ... ]

Quality of service

(De: Dienstleistungsqulität):  Switching-pa [ ... ]

Vignette method

(De: Vignette method): to clarify people judg [ ... ]

Causal analytical models

(De: Kausalanalytisch Modelle): identify & [ ... ]

Confirmation dis-confirmation paradigm

Why satisfied customers not always satisfied: if t [ ... ]

Gap Theory

Customer expectations, meet performance expectatio [ ... ]

Quality Dimensions

(De: Qualitätsdimensionen):nbsp;Search (Usually  [ ... ]

Integrated customer orientation

(De: Intergrierte kundenorientierung): Employ sati [ ... ]

Distribution policy

(De: Distibutionspolitik): close to the custo [ ... ]

Pricing policy

(De: Preispolitik): prices as a management in [ ... ]

Communication policy

(De: Kommunikationspolitik): build trust (ima [ ... ]

Implementation Barriers

(De: Implementierungsbarrieren): what stopping us  [ ... ]

levels

(De: Ebenen): first performance level -  [ ... ]

Uno-actu-Prinzip

In the same time its produced, it must be consumer [ ... ]

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